Terms and Conditions

Acceptable Use Policy
By using our services, you agree to comply with our policies. We expect you to have a basic knowledge of how the Internet functions, the types of uses which are generally acceptable, and the types of uses which are to be avoided. Common sense is the best guide as to what is considered acceptable use. The following are unacceptable uses: Illegality in any form, including but not limited to activities such as unauthorized distribution or copying of copyrighted software, harassment, fraud, drug dealing, hardcore adult content (legal content allowed on VPS only), and other illegal activities.

Interpretation
The provisions of this Policy are intended as guidelines and are not meant to be exhaustive. Generally, conduct that violates law, regulation, or the accepted norms of the Internet community, whether or not expressly mentioned in this Policy, is prohibited. Slhost.com reserves the right at all times to prohibit activities that damage its commercial reputation and goodwill, which includes termination of services provided at any time. Select Solutions LLC. (SLHost.com) is also not responsible for any damages or loss of revenue due to interruptions in service, real or imagined, or whether hardware or software related.

Illegal Use
Slhost.com services may be used only for lawful purposes. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited.

System and Network Security
Violations of system or network security are prohibited, and may result in criminal and civil liability. Examples include, but are not limited to the following: unauthorized access, use, probe, or scan of a systems security or authentication measures, data or traffic. Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks. Slhost.com has a "zero tolerance" policy regarding Denial of Service Attacks. Slhost.com reserves the right to terminate any Hosting account or Dedicated or Managed Server or Co-Location account which has been the target of a Denial of Service or similar type attack.

No Slhost.com account may be used for:

- Email spamming
- IRC Hosting or Services of any kind
- Warez, Hackz or Serialz sites.
- Illegal content or activities
- Any other type of high packet load or disruptive network traffic
- Ask before you attempt something questionable, it will save us all a lot of trouble.

Spamming
Directly or indirectly transmitting or supporting the transmission of unsolicited mail messages, including, without limitation, commercial advertising and informational announcements, is expressly prohibited. A user shall not use another site's mail server to relay mail without the express permission of the site.

Charges
All recurring charges shall be due and payable in advance on the day of the month you signed up on for every month of the year. Invoices or notices of invoices for recurring charges are issued as a courtesy. For credit card billing, all invoices will automatically be charged at the time of invoicing.

Non-recurring charges including excess bandwidth usage and overages will be due and payable upon Customer’s receipt of invoice or notice of invoice. Customer is responsible for monitoring transfer or bandwidth consumption and other services provided while maintaining awareness of the applicable charges due. Bandwidth overages are charged at $1 per each GB used over the allowed limit of the package. Bandwidth for VPS packages is monitored at the network interface card while bandwidth for dedicated servers is monitored at the switch port. Bandwidth usage shown in control panels (i.e. Cpanel) is not an accurate number for total data transfer and should not be used to compare with the actual usage.

Consequences of Violation
When Slhost.com becomes aware of an alleged violation of its Acceptable Use Policy, Slhost.com will initiate an investigation. During the investigation Slhost.com may restrict Customer's access in order to prevent further possible unauthorized activity. Depending on the severity of the violation, Slhost.com may, at its sole discretion, restrict, suspend, or terminate Customer's account and/or pursue other civil remedies. If such violation is a criminal offense, Slhost.com will notify the appropriate law enforcement department of such violation. Slhost.com does not issue service credits for any outages incurred through service disablement resulting from Policy violations.
Modification
Slhost.com reserves the right to add, delete, or modify any provision of this Policy at any time without notice.

Reporting Network Abuse
Any party seeking to report any violations of Slhost’s policy may contact via e-mail: abuse@slhost.com.

30 Day Money Back Guarantee
We feel strongly that you will be happy with the services provided and include an unconditional 30 day money back guarantee on your hosting fees. If you are not completely satisfied with our services in the first 30 days, we will issue a full refund for your paid hosting fees. There are no money back guarantees for dedicated servers.

Fees paid that are not covered in the 30 day money back guarantee include:

Domain Registration/Transfer Fees
Setup fees if applicable
Programming fees
Dedicated Servers
Backups
Select Solutions, LLC is in no way responsible for data loss or money lost due to loss of data. While we strive to keep all data backed up on a daily basis for emergency use in the event of hardware failure or similar situation, there may be certain conditions or events that could cause problems with our backup process and we urge clients to keep their own backups.

Cancellation / Termination
All cancellation requests must be received via the ticket system by logging into your client area at https://secure.slhost.com . You may also email billing@slhost.com for cancellation requests but we may require further verification when doing so. Cancellations must be made prior to the next billing cycle. Payments made up to the point of cancellation cannot be refunded unless the client is within the 30 day money back guarantee period.

Select Solutions, LLC (http://www.slhost.com) reserves the right to terminate any client or account at it's sole discretion without notice.

Service Level Agreement
Slhost.com offers a 99.9% network uptime Service Level Agreement and service credits will be applied if requested and the following criteria is met (Slhost.com is not responsible for money lost due to downtime):

- Request for service credit must be issued via ticket system within 7 days of the reported incident.
- You must include a ticket number referencing acknowledgement of the incident to show that you were affected.

A network outage is considered to occur if there is 15 minutes or more of continuous downtime due to a network issue. In addition, planned maintenance will not contribute to the consideration of downtime. Downtime due to VPS or dedicated server issues independent of SLHost will not be considered for this Service Level Agreement.

Slhost.com utilizes a 100% Cisco network consisting of dual Cisco 7206 routers handling the routing, and dual Cisco 3750s handling distribution. All Cisco routers are powered by dual DC power supplies which we keep in stock. Each router is fed by totally diverse DC plants.

Currently Slhost.com utilizes bandwidth from PAETEC, Fibertech and Time Warner Telecom. All connections are fed via diverse entrance and diverse routes.

SLHost.com reserves the right to issue service credits at their discretion for any other issue or event that may transpire. No guarantee, other than what is listed in this document, should be expected, implied, or required. For further details on our SLA please contact sales [@] slhost.com.